Returns & Refunds

RETURN POLICY

At HomeCNCPTS, we are dedicated to providing the highest quality beauty solutions, including our heated eyelash curler ThermaLash. We want you to be completely satisfied with your purchase and offer a world-class returns policy.

We offer free returns within 30 days on ThermaLash, as long as the item is returned in the same condition it was received. We will not accept the return of user-damaged products or returns requested after 30 days.

If you are not satisfied with your ThermaLash purchase, please email support@homecncpts.com to initiate your return. Please do not send back ThermaLash to us without first consulting the returns center and filling out your information. This will ensure a speedy resolution.

All returned items must be in their original condition, including packaging, documentation, and accessories. Final Sale items are not eligible for returns.

REFUND POLICY

All refunds for ThermaLash returns will be processed within 5-10 business days after your return has been authorized through our Returns Center and received at our warehouse.

DUTIES

All applicable custom fees, taxes, and duties are the sole responsibility of the customer on any international and Canadian orders. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.

Please note, in rare occasions, custom agents may delay delivery of some packages. Payment is required to release your order from customs upon arrival. Customs charges can be paid by credit card or COD (cash on delivery). In the event that the customs charges are not paid, the order will be returned back